Missed Call Text Back

Overview

The Missed Call Text Back feature in PXME ensures that when you miss a call, an automatic SMS response is sent to the caller. This keeps patient communication smooth, reduces missed opportunities, and helps build trust by letting contacts know you’ll get back to them soon. You can enable the built-in setting for quick use or create a custom workflow for more advanced control.

Part 1: Quick Setup with Settings

This is the fastest way to enable Missed Call Text Back.

Step 1: Go to Settings (bottom left) > Phone Numbers
Step 2: Under Advanced Settings > Voicemail & Missed Call Textback, locate Missed Call Text Back.
Step 3: Enable the feature and customize your default message.

Example: “Sorry we missed your call! We’ll reach out as soon as possible. – [Your Practice Name]”

Part 2: Advanced Setup with Workflows

For greater flexibility, you can build a workflow that allows logic, wait steps, and tagging.

⚠️ Important: If you use a workflow, disable the setting-based option to avoid sending duplicate texts.

Workflow Setup Steps

1. Go to Automation > Workflows.

2. Create a new workflow using the “Auto Missed Call Text Back” recipe.

3. Adjust triggers and filters to match your needs (e.g., missed call trigger, caller type, business hours).

4. Add custom actions such as:

   • A Wait step (e.g., 20 minutes) before sending a response.

   • Tags like “1st Call” or “2nd Call” to reduce repeat texts.

5. Customize your SMS response.

6. Change status from Draft to Publish to activate.

FAQs

1. How do I enable Missed Call Text Back?
Go to Settings > Phone Numbers > Advanced Settings > Voicemail & Missed Call Textback, then enable and customize the option.

2. What if I want more customization?
Use a workflow with the Auto Missed Call Text Back recipe for full control.

3. Can I customize the message?
Yes. You can edit the message in Settings or fully customize it in a workflow.

4. What if both the settings and workflow options are enabled?
Disable the setting-based option when using a workflow. Otherwise, patients may receive duplicate messages.

✅ Key Takeaway

Use the built-in setting for quick setup, or build a workflow for advanced customization and smarter communication. Either way, Missed Call Text Back ensures patients always get a timely response, even when you can’t answer the phone.