Setting Up Email Notifications for Expired Social Media Accounts in the Social Planner

Overview

The PXME Social Planner integrates your social media accounts (Facebook, Instagram, LinkedIn, Google Business Profile, etc.) to streamline posting and scheduling. Each account uses an authentication token that expires after a set period — for example, Facebook: 90 days and LinkedIn: 60 days. Tokens can also expire immediately if a password is reset.

To avoid disruptions, you can configure email notifications that alert you when tokens are about to expire or have already expired. This ensures your scheduled posts continue to publish seamlessly.

Why Token Notifications Matter

• Prevent interruptions: Avoid failed posts due to expired tokens.

• Stay ahead: Receive reminders before tokens expire, giving you time to refresh connections.

• Assign responsibility: Notifications can be directed to specific team members for follow-up.

Types of Email Notifications in the Social Planner

You can configure notifications for the following events:

• Account Expired – Alerts when a token has already expired.

• Account Pre-Expiry – Reminder before expiration (e.g., day 80 for a 90-day Facebook token).

• Request for Approval – Notifies approvers when a scheduled post needs approval.

• Post Approved – Creator Update – Alerts the creator that their post was approved.

• Post Rejected – Creator Update – Alerts the creator if their post was rejected.

• Post Failed – Alerts users when a scheduled post fails to publish.

How to Set Up Expired Account Email Notifications

Step 1: Navigate to the Social Planner

1. Go to Marketing > Social Planner.

Step 2: Open Settings

1. Click the gear icon in the top right to open Manage Social Accounts.

Step 3: Access Notifications

1. In the Social Planner Settings, go to the Notifications tab.

Step 4: Edit Notification Settings

1. Click the pencil icon next to the notification type you want to configure.

2. Choose:

   • User(s) to notify

   • Notification frequency

   • Email template

Step 5: Save Changes

1. Click Save.

2. Notifications will start sending based on your setup.

? Note: If you change the number of reminder days, the new setting will only apply to the next expiration cycle, not the current one.

FAQs

Q: How do I change the default email template for notifications?
A: Go to Emails > Templates > New > Email Marketing Template. Select the Social Planner system notification template, edit it, and save.

Q: When does the Pre-Expiry Notification trigger?
A: For Facebook’s 90-day token, a reminder is sent around day 80.

Q: What happens when a token expires?
A: The account disconnects, and scheduled posts stop until the account is reconnected.

Q: How can I check token status?
A: Enable email notifications or review alerts in Social Planner > Settings.

Q: What should I do if an account disconnects?
A: Reconnect manually via Social Planner > Settings, and reauthorize the account.

Q: Can I change how often notifications are sent?
A: Yes, you can set a custom frequency when configuring notification preferences.

Q: Do changes apply to current expiration cycles?
A: No. Updates apply only to future cycles.