Hyperlink Text Fields in Forms & Surveys

Overview

You can add clickable hyperlinks to text fields in PXME forms and surveys. This feature enhances the customer experience by giving users direct access to resources, policies, or scheduling links. It makes interactions smoother, more engaging, and more professional.

Why Does This Matter to Your Business?

• Increased Engagement – Guide respondents to resources such as articles, FAQs, or external sites to enrich their journey

• Improved Customer Experience – Provide direct access to privacy policies, terms of service, or scheduling pages

• Trust & Transparency – Linking to policies and accreditation pages builds credibility

• Professional Branding – Creates a polished, interactive form or survey aligned with your brand

Steps to Add a Hyperlink in the Form/Survey Builder

Step 1: Access Forms/Surveys

1. Navigate to Sites from the left navigation menu

2. Click Forms/Surveys from the top menu

3. Create a new form/survey or edit an existing one

Step 2: Add a Text Element

1. Inside the builder, click the “+” icon

2. Drag and drop a Text element into your form or survey

Step 3: Insert a Hyperlink

1. Highlight the text you want to link

2. Click the three dots (ellipsis) to reveal more options

3. Select the hyperlink icon

Step 4: Enter the URL

1. Paste or type the desired URL into the field

2. Click Confirm to apply the hyperlink

Step 5: Save and Preview

1. Click Save to apply changes

2. Use the Preview option to test the hyperlink before publishing

Benefits of Hyperlinks in Forms & Surveys

• Direct visitors to external sites (booking calendars, disclaimers, blog posts)

• Simplify navigation with quick-access links

• Build trust by linking to policies or accreditation pages

• Create a professional, interactive experience

FAQs

Q1: Why is this feature important for my business?
Hyperlinks allow you to enhance engagement by directing respondents to important resources. This creates a more interactive and informative customer journey.

Q2: How do hyperlinks improve the customer experience?
They give respondents quick access to privacy policies, terms, or scheduling links—improving usability, transparency, and satisfaction.

Q3: Can I add multiple hyperlinks to a single form or survey?
Yes. You can insert hyperlinks into multiple text fields across the same form or survey, giving you flexibility to guide users to multiple resources.