Reputation Management: Review Setup Wizard

The Review Setup Wizard is designed to simplify and accelerate the launch of your reputation management strategy. By guiding you step-by-step, it ensures your business is prepared to collect, manage, and respond to reviews—all without the complexity of manual setup. Once completed, the wizard disappears, leaving you with a clutter-free, optimized system.

Key Features and Benefits

• Step-by-Step Setup: Guided flow ensures a quick and intuitive process.

• Platform Integration: Connect Google Business Profile (GBP) and Facebook Pages seamlessly.

• AI-Powered Responses: Automate personalized replies to reviews using Reviews AI.

• Customizable Review Widget: Display authentic customer feedback directly on your website.

• Expandable Reach: Add more review platforms over time as your strategy grows.

• Clean User Experience: Once setup is complete, the wizard vanishes, leaving only the tools you need.

How to Use the Review Setup Wizard

Step 1: Connect Your Accounts

• Navigate to Reputation > Overview.

• Launch the wizard and connect your Google Business Profile (GBP) or Facebook Page.

• The wizard redirects you to Settings > Integrations to complete setup.

• Progress bars will track your completion.

Step 2: Set Up Your Review Link

• Configure your Review Request URL (the link you’ll share with customers).

• Navigate to Settings > Review Link Page to finalize setup.

Step 3: Send Your First Review Request

• Begin collecting reviews by sending your first request.

• Redirected to the Review Request Page for setup.

Step 4: Configure Reviews AI

• Enable AI-generated review responses.

• Create Review Agents to automatically reply with your chosen tone and style.

• Found in Settings > Review AI Page.

Step 5: Create Your Review Widget

• Customize the Review Widget to align with your branding.

• Embed it on your website to display real reviews and boost credibility.

• Available in Reputation > Widgets Tab.

Step 6: Connect More Platforms (Optional)

• Broaden your collection strategy by connecting additional review platforms.

• Navigate to Settings > Integrations Page.

Pro Tips for Efficient Setup

• Connect Accounts Early: Linking GBP and Facebook sooner means reviews start flowing faster.

• Personalize Requests: Tailored review requests increase response rates.

• Monitor Sentiment: Use AI for efficiency, but always review feedback personally for key insights.

• Showcase Reviews: Embedding the widget on your website builds instant credibility.

Frequently Asked Questions (FAQ)

Q1: How does the Review Setup Wizard help me?
It walks you through connecting accounts, setting up review links, and configuring AI—so you can launch your strategy quickly and confidently.

Q2: What happens after I complete the setup?
The wizard disappears, leaving you with a streamlined review collection and response system.

Q3: Can I collect reviews beyond Google and Facebook?
Yes. After the initial setup, you can connect additional platforms.

Q4: How do I configure AI-generated review responses?
Go to Settings > Review AI and enable Reviews AI. From there, set up Review Agents to create personalized responses.

Q5: Can I customize the look of the Review Widget?
Yes. The widget is fully customizable to align with your brand and website design.