Reputation Dashboard Overview – 101

Overview

The Reputation Overview Dashboard is your central hub for monitoring and managing your online reputation. It consolidates reviews, invites, ratings, trends, and competitor benchmarks, giving you a clear picture of how your practice is perceived online.

You’ll also learn how to leverage the Client Check-In functionality to encourage more reviews and improve overall reputation management.

How to Access

1. Navigate to Reputation > Overview in your account.

2. Select a date range at the top to filter insights.

Key Features

1. Invite Goals

• Displays preset incremental targets (not editable).

• Each milestone achieved unlocks the next, encouraging continuous improvement.

• Helps keep reputation-building efforts consistent and measurable.

2. Reviews Received

• Shows the number of reviews collected during the selected time frame.

• Pulls reviews from Google and Facebook (integration required in Settings > Integrations).

3. Online Listings (Yext-enabled accounts)

• Provides a summary of your online listing coverage across platforms.

• Click View Status in the top-right corner for detailed insights.

4. Average Rating

• Displays your average star rating over the chosen period.

• Formula: Total stars received ÷ total number of reviews.

5. Sentiment Analysis

• Uses Google AI to evaluate the tone of your reviews.

• Flags reviews as positive or negative for quick sentiment checks.

6. Invite Trends

• Tracks outbound review requests sent by SMS, Email, and WhatsApp.

• Helps measure outreach activity across channels.

7. Review Trends

• Provides a month-over-month bar graph of reviews received.

• Visualizes patterns and growth in reputation-building efforts.

8. Latest Review Requests

• Lists the most recent review invites sent, with details such as:

  • Channel (SMS/Email/WhatsApp)

  • Date sent

9. Latest Review

• Displays your most recent reviews from Google and Facebook.

• Shows the reviewer’s name/contact and their feedback.

10. Competitor Analysis

• Compare up to three competitors side by side.

• Metrics available:

  • Star ratings

  • Review counts

  • Response times

• Provides valuable benchmarks for tracking where you stand in your market.

• ⚠️ Competitor data is pulled from publicly available information.

FAQs

Q1: What is the Reputation Overview Dashboard?
A: It’s a centralized tool for monitoring reviews, invites, ratings, sentiment, and trends.

Q2: How do I access it?
A: Go to Reputation > Overview in your account.

Q3: What are Invite Goals?
A: Preset milestones that motivate continuous review collection.

Q4: How can I track reviews over time?
A: Use the Reviews Received tile and Review Trends graph.

Q5: How is the Avg Rating calculated?
A: By dividing the total number of stars by the total number of reviews in the selected timeframe.

Q6: How does Sentiment work?
A: Google AI scans Google and Facebook reviews to flag them as positive or negative.

Q7: Can I track outreach activity?
A: Yes, the Invite Trends tile tracks review requests sent via SMS, Email, or WhatsApp.

Q8: Where do I see the latest reviews?
A: In the Latest Review section, which shows your most recent Google/Facebook reviews.

Q9: Can I compare my reputation with competitors?
A: Yes, you can add up to three competitors for benchmarking.