Review Spam Detection

In today’s digital landscape, maintaining a strong and trustworthy reputation is critical for every business. Unfortunately, spam reviews—whether from competitors, fake accounts, or irrelevant content—can distort customer perception and weaken credibility. The Spam Detection feature in Reputation Management helps protect your practice by automatically identifying and filtering out suspicious reviews so you can focus on genuine customer feedback.

Spam Detection Overview

Spam Detection combines automation and manual oversight to give you full control of your reviews.

Key Features

• Clear Visual Indicators – Flagged reviews are clearly marked for easy identification.

• Mark as Spam Option – Manually flag suspicious reviews via the actions menu.

• Spam Filter – Sort reviews by spam status to focus only on authentic feedback.

• Undo Spam Action – Restore reviews instantly if they were flagged by mistake.

Why Use Spam Detection

• Improved Review Quality – Keep your review feed focused on genuine customer feedback.

• Reduced Manual Workload – Save time by letting the system handle automatic spam detection.

• Protect Your Reputation – Ensure that irrelevant or malicious reviews don’t distort perception.

• Safe AI Integration – Prevent AI-generated responses from replying to spam reviews.

How to Enable Spam Detection

1. Navigate to Reputation from the left-hand dashboard menu.

2. Click Settings at the top of the Reputation section.

3. Select Spam Reviews from the left-hand options.

4. Toggle Enable Detection to On, then click Save.

Once activated, suspected spam reviews will automatically appear flagged in your Reviews section.

Frequently Asked Questions (FAQ)

Q1: What does the “Mark as Spam” feature do?
It allows you to manually flag suspicious reviews. Once flagged, they are hidden from your main review feed.

Q2: How do I identify spam reviews?
They display a visual spam indicator in the Reviews section.

Q3: Can I filter reviews to show only spam?
Yes. Use the Spam Filter to view and manage only flagged reviews.

Q4: What if I mistakenly flag a legitimate review?
Use the Undo Spam action to restore it immediately.

Q5: Will AI responses reply to spam reviews?
No. Flagged reviews are excluded from AI-generated replies.

Q6: Why is this feature important for my business?
It improves accuracy, saves time, and protects your reputation by ensuring only genuine reviews are highlighted.