Troubleshooting Sticky Contacts for Forms and Calendars

Overview

Sticky Contacts automatically pre-fills user information across forms and calendar pages, making the sign-up and booking process smoother. If Sticky Contacts isn’t working properly, it’s often due to mismatched elements, incorrect settings, or inconsistent embedding methods. This guide covers the most common problems and how to fix them.

Q1: Why is Sticky Contacts not working when I fill out my form, but it works on other pages?

A1:
This usually happens when the form and calendar elements are not properly aligned across your funnel pages.

How to Fix:

• Use the Form element on the first page where your form is located.

• On the second page (calendar page), use the Calendar element instead of a custom embed code.

• If you’re using a custom embed code for the form, make sure to use the same type of embed for the calendar.

• After making these changes, save your funnel and retest to confirm Sticky Contacts is working.

Q2: How can I make sure that both my form and calendar have Sticky Contacts enabled?

A2:
To verify Sticky Contacts is enabled:

• Go to Sites → Forms → Builder, select your form, and confirm that Sticky Contact is toggled ON in Form Settings.

• Go to Calendar Settings, edit your calendar, and enable Pre-populate fields under Forms & Payment.

• If using a custom form, ensure Sticky Contact is also enabled there.

Once enabled on both, data should flow smoothly between form and calendar.

Q3: What should I do if I'm using custom embed code for my form or calendar?

A3:
Sticky Contacts requires consistency in how forms and calendars are embedded.

Steps:

• If the form on the first page uses a custom embed code, ensure the calendar on the second page also uses a custom embed.

• Verify that both the form and calendar are hosted under the same domain — Sticky Contacts may fail across different domains.

• Save and test the funnel to confirm Sticky Contacts is functioning.

Q4: How can I test if Sticky Contacts is working after troubleshooting?

A4:

• Save all recent funnel changes.

• Fill out the form on the first page with new values.

• Proceed to the calendar page — check if the form data auto-fills into the calendar form.

• If the data appears, Sticky Contacts is working. If not, revisit your setup steps.

Q5: What should I do if Sticky Contacts still isn’t working?

A5:

• Double-check that you’re using the correct elements (Form element and Calendar element).

• Make sure both elements are hosted under the same domain.

• If issues persist, contact the support team for advanced troubleshooting.