Overview

Adding attachments to emails and SMS messages in PXME allows you to share important documents, images, and videos directly with your contacts. Whether it’s patient resources, promotional materials, or forms, attachments can be uploaded quickly from your device or from your Media Library.

Adding an Attachment

• Go to the Conversations tab.

• Search for and select the contact you want to message.

• Add your attachment:

  • Drag & Drop the file directly into the conversation window, or

  • Click the clip icon and choose a file from your device or your Media Library.

[screenshot of file attachment option]

Sending Attachments in SMS

• Your phone number must be MMS-enabled.

• You can send up to 10 attachments per SMS, with a combined size of less than 5 MB (including text).

• Carrier restrictions may apply. Some carriers limit individual attachments to ~1–3 MB.

• ✅ Toll-Free numbers also support MMS, up to 5 MB per message (carrier-dependent).

Sending Attachments in Email

• PXME supports attachments up to 25 MB.

• Files larger than this are automatically uploaded to the Media Library and sent as clickable links.

• When you upload videos to the Media Library, PXME generates an automatic GIF thumbnail for emails to boost engagement.

[screenshot of media library video thumbnail]

Notes & Best Practices

• Use the Media Library to easily re-use files across multiple campaigns or conversations.

• For large files, PXME automatically converts them into links to avoid delivery issues.

• Audio files (e.g., MP3) may be supported as MMS depending on the recipient’s carrier.

FAQ

Q1: How do I attach a file to an email or SMS?
Go to Conversations → select a contact → drag & drop or use the clip icon to attach a file.

Q2: What’s the max file size for SMS attachments?
Up to 5 MB total per message (text + attachments).

Q3: Can I send multiple attachments in one SMS?
Yes, up to 10 attachments, within the 5 MB limit.

Q4: Do Toll-Free numbers support MMS attachments?
Yes, up to 5 MB per message (carrier-dependent).

Q5: What happens if I upload a video attachment in an email?
PXME creates an automatic clickable thumbnail (GIF) linked to the video.

Q6: What if my file exceeds email limits?
Anything over 25 MB is auto-uploaded to the Media Library and sent as a link.

Q7: Can I upload audio files for SMS?
Some carriers support audio MMS. If not, the file is sent as a link.

Q8: Do I need cloud hosting for large files?
No — PXME’s Media Library automatically handles large files and converts them into links.