How to Use Trigger Links in SMS

Created by PX Marketing, Modified on Tue, 19 Aug at 2:39 PM by PX Marketing

Overview

Trigger links are a powerful way to track user interactions and automate responses in PXME. By embedding these links into SMS messages, workflows, or templates, you can capture engagement data and trigger specific actions seamlessly.

Option 1: Through a Conversation

Navigate to the Conversations tab.
Search for and select the contact (lead) you want to send an SMS to.
Switch to the SMS tab.
Click the link icon to add links.
Select Trigger Links and choose the one you need.
Once sent, the trigger link custom value will be replaced with a full link.

Note: Trigger links cannot be short links—they must remain full URLs.

Option 2: Through a Workflow

Open the workflow you’d like to edit.
Add an SMS action.
Inside the SMS composer, click the Trigger Link tab.
Select the trigger link you want to insert.
Save your workflow once everything is configured.

Option 3: Through an SMS Template

Go to Marketing → Templates.
Click Add Text Template.
In the editor, open the Trigger Link tab.
Choose the trigger link you’d like to add.
Save the template.

FAQs on Using Trigger Links in SMS

Q1: What are trigger links?
Trigger links are unique URLs you can embed in SMS messages. When a contact clicks a trigger link, it can automatically update their record, trigger automations, or start workflows—helping you track engagement and take immediate action.

Q2: Can I use trigger links in short links?
No. Trigger links must be used in their full form, not shortened.

Q3: How do I insert a trigger link through a conversation?
Go to Conversations → SMS, click the link icon, select a trigger link, and send the message. The link will be included as a full URL.

Q4: How can I add a trigger link to a workflow?
While editing a workflow, add an SMS action, click the Trigger Link tab, select the link, and save your workflow.

Q5: How do I use a trigger link in an SMS template?
Go to Marketing → Templates → Add Text Template, open the Trigger Link tab, and insert your chosen link before saving.

Q6: Are there restrictions on trigger links?
Yes. Trigger links cannot be shortened and must remain in their full URL format to work properly.