Bulk Import and Export of Multiple Emails for Contacts

Overview

With the Additional Emails feature in PXME, you can easily store and manage multiple email addresses for each contact. This is useful when clients provide personal, work, or backup emails. You can import new records, update existing ones, and export complete contact information — all while ensuring data accuracy and preventing duplicates.

Importing Contacts with Multiple Emails

Step 1: Access the Import Tool

1. Go to Contacts in the left-hand menu.

2. Click Import Contacts.

Step 2: Upload & Map Fields

• During the import process, locate the system field Additional Emails.

• In your CSV file:

  • Place all secondary or extra emails into a single column.

  • Separate multiple emails with commas (,), slashes (/), or semicolons (;).

• Map this column to the Additional Emails field.

⚠️ Note: If no primary email is provided, the first additional email will automatically become the primary email.

Step 3: Import Rules

PXME applies the following rules when importing:

• Contact Uniqueness – Determined by the primary email and any additional emails (if “Email” is set as the unique identifier).

• Duplicate Emails – If duplicates are detected, the duplicate additional email is skipped.

• Invalid Emails – Invalid addresses are discarded automatically; valid ones remain.

• Primary Email Missing – The first additional email becomes the primary.

• Merging Updates – If updating an existing contact, new emails from the CSV will merge with existing emails already stored.

• Email Limit – Each contact can store up to 10 additional emails. Only the first 10 are retained.

Exporting Contacts with Multiple Emails

Step 1: Export Contacts

• Go to the Contact Export section.

• Choose Email in the Smart List column options.

Step 2: Export Details

• The exported CSV will include a new column called Additional Emails.

• This column lists all extra email addresses separated by commas (,).

FAQs

Q1: What happens if there are duplicate matches for an additional email?
A: The duplicate additional email is skipped to prevent incorrect associations.

Q2: What does PXME do with invalid emails in the Additional Emails field?
A: Invalid emails are automatically removed, ensuring only valid addresses remain.

Q3: What if the primary email field is blank but the Additional Emails field has values?
A: PXME will assign the first additional email as the primary.

Q4: What happens when updating existing contacts with new emails from a CSV?
A: New emails merge with existing ones, preserving previously stored data.

Q5: How many additional emails can be stored per contact?
A: Each contact can have up to 10 additional emails. If more are provided, only the first 10 will be kept.

Q6: How are additional emails displayed in exports?
A: They appear in the Additional Emails column, separated by commas.