Additional Phone Numbers per Contact

Overview

Most people today juggle multiple phone numbers — personal, work, mobile, and even landline. PXME makes it simple to manage this reality by allowing you to store, label, and organize multiple phone numbers under a single contact record.

Adding Multiple Phone Numbers

1. Go to the Contacts tab.

2. Create a new contact or open an existing one.

3. In the phone number field, click the pencil (edit) icon.

4. A modal window will open where you can add additional numbers.

5. Use the dropdown menu to assign a label to each number (Home, Mobile, Work, Landline).

   • Each label can only be used once per contact.

6. To set the primary number, click the radio button next to the desired phone number.

⚠️ Note: Each contact can store up to 11 phone numbers total (including the primary).

Calling an Additional Phone Number

• From the contact’s detail page, find the number you want to call.

• Click the Call button next to that number to start the call directly from PXME.

Benefits of Multiple Phone Numbers

• Flexibility – Store up to 11 numbers per contact so nothing important is lost.

• Convenience – Add, edit, or update numbers directly from the contact record.

• Consistency – Always direct communication to the most relevant phone by designating a primary.

• Clarity – Labels (Home, Mobile, Work, Landline) make it easy to identify the type of each number.

Use Cases

• Customer Service – If one number doesn’t connect, staff can quickly try another, reducing response time.

• Sales – Reach leads faster by cycling through available numbers, improving conversion chances.

• Marketing Campaigns – Target communications to the preferred number for better engagement.

• Vendor Management – Store multiple vendor numbers in one place for smoother operations.

FAQs

Q1: What happens if I don’t set a primary phone number?
A: The first number entered will automatically become the primary.

Q2: Can I call any of the additional phone numbers?
A: Yes. All stored numbers can be called directly from the contact record.

Q3: Do additional numbers sync across devices?
A: Yes. As long as devices are connected to the internet, numbers sync with PXME’s mobile apps.

Q4: Can I change the labels after setting them?
A: Yes. Labels (Home, Mobile, Work, Landline) can be updated at any time from the contact’s details page.