How to Obtain Australian Phone Numbers

Overview

Adding an Australian phone number in PXMP allows you to connect seamlessly with Australian patients and contacts through calls and SMS. Due to government regulations, you must first create and verify a Regulatory Bundle tied to your official business information. Once approved, you can purchase and use local Australian numbers directly within your PXMP account.

Step 1: Navigate to Settings

• Go to Settings in the bottom-left sidebar menu of your PXMP account.

Step 2: Access Phone Numbers

• Click Phone Numbers to view, manage, and add new numbers.

Step 3: Create an Address Bundle

1. Inside Phone Numbers, select Address Bundle.

2. Click Create (top-right corner).

3. Choose Address Bundle and enter your business details exactly as they appear on your legal documents.

Step 4: Fill Out Address Bundle Details

Provide the following information (case-sensitive and must match your ASIC record):

• Legal business name

• Registered business address

• Other required business details

Step 5: Create the Regulatory Bundle

1. Return to the Create menu and choose Regulatory Bundle.

2. Select Australia as the country.

3. Set the type as Mobile.

4. Upload your identifying document: ASIC registration record (PDF).

How to Get Your ASIC Record

• Visit ABN Lookup.

• Search using your ABN or Company Name.

• Under “Search ASIC Registers,” select Organisation and Business Names.

• Download the record as a PDF.

• Upload the PDF during bundle creation.

Step 6: Await Approval

• Approval usually takes up to 24 hours.

• If delayed, verify that all details (including capitalization) match your ASIC record exactly.

Step 7: Add Your Australian Phone Number

1. Once approved, return to Phone Numbers.

2. Click Add a phone number.

3. Select Australia, choose your area code, and pick from the available options.

4. Add the number to your account and start using it for calls and SMS.

FAQs

1. What documents are required?
Your ASIC registration record (PDF).

2. How long does approval take?
Typically up to 24 hours. Longer delays indicate mismatched details.

3. What if my bundle is rejected?
Check the rejection reason, fix the mismatched info, and resubmit.

4. Can I add multiple Australian numbers?
Yes. Once your bundle is approved, you can add as many numbers as you need.

5. What if the number I want isn’t available?
Try another area code or check back later. For special requests, contact support.

✅ Key Tips

• Ensure submitted details match your ASIC record exactly (including capitalization).

• Regulatory approval is mandatory before purchasing Australian numbers.

• Once approved, you can manage multiple numbers under the same bundle.