Settings: Phone Numbers

Overview

The Phone Numbers section in PXME allows you to add individual phone numbers or set up advanced Number Pools for precise call tracking. These tools help you establish communication channels, attribute calls to specific campaigns, and measure ROI with accuracy.

Adding Phone Numbers

Step 1: Navigate to Phone Numbers

• Go to Settings → Phone Numbers.

Step 2: Add a Phone Number

• Click + Add Phone Number.

• Search by country, filter by digits or phrases, and refine by:

  • Capabilities (SMS, Voice)

  • Number Type (Local, Toll-Free)

Step 3: Select and Purchase

• Choose your preferred number.

• Click Proceed to Buy.

⚠️ Note: Area code availability may change. If your preferred code isn’t available, alternative options will be suggested.

Number Pools for Enhanced Tracking

Number Pools (also called call tracking codes) allow you to assign specific numbers to landing pages, campaigns, or regions. This makes it easy to identify exactly where each call originated.

Step 1: Access Number Pools

• Go to Phone Numbers.

• Click + Add Number → Add Pool Number.

Step 2: Create and Configure a Pool

• Categorize pools by campaign, region, or purpose.

• Define what aspects to track and who to track.

• Complete the required details for your pool.

Step 3: Manage Numbers Within Pools

• Move numbers between pools.

• Add new numbers from the general list.

• Remove numbers without deleting the entire pool.

This flexibility makes it easy to adapt tracking as campaigns evolve.

Edit and Delete Functions

Inside Phone Numbers:

• Use the Edit icon to update number details.

• Use the Trash icon to remove unneeded numbers.

Keeping numbers updated and organized ensures accurate call tracking.

FAQs

1. How do I add an individual phone number?
Go to Settings → Phone Numbers → Add Phone Number, search by filters, then select and purchase.

2. What are Number Pools, and why use them?
Groups of phone numbers assigned to campaigns, landing pages, or regions for precise attribution.

3. How do I create a Number Pool?
Navigate to Phone Numbers → Add Number → Add Pool Number, then configure tracking details.

4. Can I edit or delete numbers?
Yes. Use the Edit or Trash icons.

5. What are the benefits of Number Pools?
Better attribution, ROI tracking, and management of regional or departmental communications.

6. Are area codes always available?
No. Availability varies. The system suggests alternatives if needed.

7. How can I filter numbers when adding?
By country, digits/phrases, capabilities (SMS/voice), and type (local/toll-free).

8. Can Number Pools be used outside paid campaigns?
Yes, for regional segmentation, departmental tracking, or general attribution.

9. What info is needed when setting up a Number Pool?
Tracking aspects, audience, and pool details for organized management.

10. Who can I contact for help?
Reach out to the PXME support team for assistance with numbers, pools, or troubleshooting.