Test Email Error Troubleshooting

Overview

When sending a test email in PXME, you may encounter the error message:

“An error occurred, please try again.”

This usually indicates a problem with either custom values (merge fields) or the test email address format. This article outlines the most common causes and fixes so you can successfully send test emails without interruption.

Common Issues and Fixes

1. Invalid Custom Values

• All custom values must use the correct double-bracket format.

  • ✅ Correct: {{contact.name}} or {{contact.city}}

  • ❌ Incorrect: {contact.name} or {{{contact.city}}}

⚠️ Even a single misformatted custom field will cause the test email to fail.

2. Invalid Email Format

• Ensure your test email address is valid and properly formatted.

  • Example: test@emaildemo.com

• Common errors include:

  • Missing the @ symbol

  • Using invalid characters

  • Incorrect domain structure (e.g., emaildemo instead of emaildemo.com)

Pro Tips

• Check merge fields: Replace questionable custom values with plain text to identify errors.

• Use an active test inbox: Always test with a valid email address you monitor.

• Clean up templates first: Review placeholders before sending to avoid repeated failures.

Related Resource

For a step-by-step walkthrough on how to properly test messages, see:
[How to Send a Test Email and SMS]