Where to Check Statistics for Emails in PXME

Overview

PXME provides multiple ways to track email performance, whether you’re sending campaigns, workflow emails, or bulk actions. Monitoring these statistics helps you:

• Measure engagement (opens, clicks, conversions)

• Improve deliverability (bounce rates, failed sends)

• Optimize future campaigns with real performance data

This guide explains where to find email stats in PXME and how to interpret them.

Understanding Email Statuses

• Delivered – Email was successfully accepted by the recipient’s server.

• Opened – Total number of times recipients opened the email.

• Clicked – Unique link clicks (first click per recipient).

• Bounced

  • Soft Bounce – Temporary issue (e.g., inbox full, server unavailable).

  • Hard Bounce – Permanent issue (e.g., invalid address, blocked).

• Unsubscribed – Contacts who opted out by clicking the unsubscribe link. They won’t receive further emails unless re-subscribed manually.

• Failed – The email was not sent (invalid API key, malformed address, or rejection by recipient’s provider).

⚠️ Note: The email service provider (e.g., Mailgun) provides the most complete scope of statistics.

Where to Check Stats

1. Email Services Settings

• Navigate to Settings > Email Services > Email Analytics

• Select your desired date range (Last Hour, Last 24 Hours, Last 7 Days, Last 30 Days, or Custom).

• Metrics available:

  • Sent

  • Delivered

  • Opened

  • Clicked

  • Complained (spam reports)

  • Bounced

2. Individual Campaign Stats

• Go to Marketing > Emails > Campaigns

• Click the three dots next to a campaign → Statistics

• Sidebar will display: opens, clicks, bounces, unsubscribes, etc.

• Use Load More Statistics for detailed breakdowns.

• Filter by date range and status (Processed, Accepted, Skipped, Failed).

3. Overall Campaign Analytics

• Go to Marketing > Emails > Campaigns → Statistics

• Select time range (7 days, 30 days, or custom).

• Reports include:

  • Performance Analysis (open rates, click rates, conversions)

  • Top Campaigns (by open/click/revenue)

  • Engagement Summary (sent → opened → clicked → purchased funnel view)

  • Recent Campaigns (last 10 sends with performance data)

  • Conversion Metrics (e-commerce revenue attribution)

4. Bulk Actions

• Navigate to Contacts > Bulk Actions

• Find your bulk email action and click Show Stats

• View delivery, opens, clicks, and bounces for that action.

5. Workflows

• Go to Automation > Workflows

• Open a workflow and select the Send Email action

• Click the Statistics tab

• Use View All Statistics for detailed reporting on:

  • Delivery

  • Opens

  • Clicks

FAQ

1. What do “Delivered” and “Opened” mean?
Delivered = accepted by recipient’s server. Opened = tracked when a recipient views the message.

2. What should I do about “Bounced” emails?

• Soft Bounces are temporary, usually retry later.

• Hard Bounces = invalid address; remove them to protect deliverability.

3. How do I see detailed campaign stats?
Go to Marketing > Campaigns, click the three dots next to your campaign → Statistics.

4. What happens if someone unsubscribes?
They won’t receive future PXME campaigns unless they manually re-subscribe.

5. Where can I view long-term campaign performance?
Use Campaign Analytics for top campaigns, trends, and conversion reporting.

6. How can I track workflow email performance?
Inside a workflow, open the Send Email action → Statistics tab.