Bot Status for Individual Contacts

Overview

The Bot Status for Individual Contacts feature in PXME allows you to control and customize the bot’s activity for each contact. Whether you want uninterrupted automation or prefer a more personal, human-led interaction, you have full flexibility to decide how and when the bot engages.

Key Features and Benefits

Personalized Control

• Manage the bot’s activity individually for each contact, giving you more adaptability across different scenarios.

Flexible Status Options
Choose between three statuses:

• Active: Bot is fully engaged with the contact.

• Sleep/Snooze: Bot is temporarily paused and will resume automatically after a set duration.

• Inactive: Bot is turned off indefinitely until manually reactivated.

Automated Reactivation

• In Sleep/Snooze mode, you can schedule the bot to automatically reactivate after a specific time.

Efficient Interaction

• Deactivate the bot when human engagement is required, ensuring conversations feel more personal.

Automatic Deactivation

• The bot will automatically turn off if the maximum message limit is reached or if a manual message is sent.

How to Use the Bot Status for Individual Contacts

Access Bot Status

• Navigate to the Conversations section in PXME.

• In the message composer, you’ll see the bot status icon (green if active).

Turn Off the Bot for a Contact

• Click the bot status icon next to the contact’s name.

• From the dropdown menu, select Inactive.

• Optionally, set a duration for the bot to stay inactive before automatically reactivating.

Activate Sleep/Snooze Mode

• Click the bot status icon and select Sleep/Snooze.

• Choose how long the bot should stay paused before reactivating automatically.

Automatic Off Scenarios
The bot will automatically deactivate if:

• The maximum message limit is reached.

• A manual message is sent to the contact.

Pro Tips

• Stay Consistent: Avoid toggling the bot on and off too frequently to maintain smooth communication.

• Monitor Activity: Always check the bot’s status in the message composer to ensure it’s active or paused at the right times.

• Balance Automation and Human Touch: Use Sleep/Snooze mode when you want automation support but also need to step in for personalized engagement.

Frequently Asked Questions (FAQ)

Q: Can I set the bot to automatically reactivate after a certain period?
A: Yes, when in Sleep/Snooze mode, you can choose a duration for automatic reactivation.

Q: What if I don’t set a duration?
A: The bot will remain inactive indefinitely until you manually turn it back on.

Q: Will the bot turn off automatically during high interaction periods?
A: Yes, if the message limit is exceeded or a manual message is sent, the bot will deactivate automatically.

Q: Can I manage the bot status for multiple contacts at once?
A: No, bot status is managed individually for each contact to ensure precise control.

Q: Does the bot interact while in Sleep/Snooze mode?
A: No, the bot does not engage during Sleep/Snooze but will resume after the set period or when manually reactivated.