Outlook Calendar Integration

Overview

Integrating your Outlook Calendar with PXME ensures that your appointments and availability stay consistent across both platforms. This prevents double-bookings, streamlines scheduling, and makes it easier to manage your time whether you’re using PXME or Outlook.

Supported Outlook accounts include:

• Outlook.com

• Office 365

• live.com

• Hotmail

⚠️ Only one Outlook account can be connected per PXME user at a time.

Step 1: Connect Outlook to PXME

1. Go to Settings > Profile.

2. Scroll to Calendar Settings.

3. Click Connect next to Outlook Calendar.

Step 2: Configure Outlook Integration

1. Go to Settings > Profile again.

2. Under Calendar Configuration, find Primary Calendar and click Edit.

3. Select your Outlook account and choose which Outlook calendar to sync.

Primary Calendar Behavior

• Reads: Imports all events from your connected Outlook account.

• Writes: Sends all PXME appointments into your Outlook calendar.

Checking for Conflicts

1. Go to Check for Conflicts and click Edit.

2. Choose which Outlook calendar PXME should check against.

   • This ensures PXME will not schedule over existing Outlook events.

Troubleshooting Sync Issues

If appointments aren’t syncing:

1. Go to Primary Calendar settings.

2. Select Do not sync events to the primary calendar > Save.

3. Reselect the same calendar and save again.

   • This usually resolves sync errors.

Step 3: Manage Notifications for Third-Party Calendars

PXME gives you control over Outlook’s default email notifications.

1. Go to Calendar Settings.

2. Find Notifications & Additional Options.

3. Check or uncheck:

   • Allow Google/Outlook to send invitation & update emails to attendees.

This determines whether clients receive Outlook-generated meeting notifications.

FAQs

1. Is Outlook integration supported for Event Calendars?
No. Outlook works with Round Robin, Collective, and Service Calendars only.

2. Can I connect multiple Outlook accounts?
No. Only one Outlook account per user is supported.

3. Can I use Outlook and Google at the same time?
Yes. You can connect both, but PXME only writes appointments to one Primary Calendar.

4. Can appointments be written to both Outlook and Google simultaneously?
No. PXME supports writing to one calendar only.

5. What if there are conflicts between Outlook and PXME?
Use Check for Conflicts to choose which calendar PXME should respect to prevent overlaps.

6. Will PXME changes appear in Outlook?
Yes. Appointments created or updated in PXME will sync into Outlook if the integration is active.

7. What should I do if syncing fails?
Recheck your connection and permissions. If problems persist, reconfigure the Primary Calendar (see Troubleshooting) or contact PXME Support.